RETURNS & EXCHANGES
Basic Refund Policy
Retail Items: These have a full 30-day refund guarantee. If you don't like the item you can send it back to us for a full refund. You must pay for the shipping.
Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
For all applicable returns, please reach out to firstname.lastname@example.org first.
You have 30 days to exchange your item.
Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at email@example.com.
What do I do if I received the wrong item or my item is defective?
If this happens, we are truly sorry. Please email us at firstname.lastname@example.org and tell us your order number and how we messed up.
We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
FREE to the US on orders over $100! Orders under $100 varies by amount and weight. Details in checkout.
Do you ship internationally?
We currently do not offer international shipping. This is something that will be available in the near future.
How do I track my package?
You can check on the status of your order at any time by emailing the customer support desk at email@example.com.
How long does it take for an order to arrive?
Delivery can vary and take 6-12 business days depending on the item. Some items are made by order. You will automatically receive tracking information with each order.
If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your items come from?
Rad Vibes Only currently ships from the US.
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at firstname.lastname@example.org and we'll get back to you right away.